General Terms and Conditions
These Terms and Conditions set out the rules that govern your use of Hadesbet’s online casino services as made available to customers in the United Kingdom. They explain the relationship between us and you, the responsibilities we both accept, and the practical rules that apply when you open an account, play, deposit or withdraw. By using our site you agree to these terms and any other documents they refer to.
Account responsibilities
You are responsible for keeping your account details secure and for all activity that occurs under your account. Only one account is permitted per person, household and device. You must provide accurate personal information when registering and update it if anything changes. We may suspend, restrict or close accounts where we suspect fraud, abuse, multiple accounts, unauthorised access or breach of these terms.
Eligibility requirements
To use our services you must be at least 18 years old and legally permitted to gamble in your jurisdiction. Hadesbet does not accept accounts from persons located in territories where our services are restricted. We reserve the right to require identity and age verification before allowing access to certain features, including withdrawals.
Acceptable platform use
You agree to use the platform lawfully and not to attempt to bypass geographic or technical restrictions (including using VPNs). Any attempt to manipulate games, exploit bonuses or interfere with the platform will result in immediate action - including withholding of funds and account closure. Commercial use of the site, including unauthorised affiliate activity, is prohibited.
General bonus and promotion rules
Promotions, bonuses and free spins are subject to specific terms that apply in addition to these general conditions. Bonuses typically carry wagering requirements, maximum bet limits while a bonus is active and expiry periods. Examples and headline values (such as wagering multiples or free spin counts) are shown on promotion pages, but all promotional offers remain conditional on our full promotional terms. We may withdraw, amend or refuse bonuses at our discretion where abuse or error is suspected.
Deposits and withdrawals
Deposit methods, minimums and processing times are shown in the cashier. Minimum deposit amounts typically start around £20, and supported payment methods may include cards, bank transfer, fintech and cryptocurrencies. Withdrawals are subject to verification and may be processed to the original payment method where possible. We may impose limits - for example, standard weekly and monthly withdrawal caps are applied to certain account levels. You must complete any requested KYC documents before large or first withdrawals; delays can occur if verification is outstanding.
Verification and limits
We may request identity, address and payment method documents to comply with anti-money-laundering and security checks. Pending satisfactory verification, certain account actions may be restricted. Withdrawal processing times vary by method and may incur network or banking fees outside of our control.
Dispute resolution
If you have a complaint, contact our support team via [email protected] with full details. We aim to acknowledge most enquiries promptly and resolve straightforward matters quickly. If we cannot resolve a dispute directly, we will explain the next steps and any available escalation route. We expect customers to cooperate with any investigation we conduct.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Material changes will be notified to active account holders by site notice or email. Continued use of the service after changes are published constitutes acceptance of the revised terms, so please check this page regularly.