Need Help? Contact Us
Need a hand? Our support team is on hand to help with questions, account-related issues, technical concerns or general feedback. Contact us via live chat, phone or email and we’ll respond promptly. For withdrawal queries and payments we offer dedicated assistance through the cashier team. If you prefer written enquiries, use the emails below and we’ll aim to reply within the working hours shown in the contact table.
| Department | Contact |
|---|---|
| Customer Support | [email protected] |
| General Enquiries | [email protected] |
| Affiliate Enquiries | [email protected] |
| Phone | +44 20 7946 0823 |
| Working Hours | Mon-Fri, 09:00-18:00 |
If you have a query about deposits, withdrawals or verification, our payments team can help. For urgent account-related issues use live chat for the fastest reply; non-urgent enquiries by email are typically handled the next working day. If you are a VIP or partner, mention your status in your message to get priority handling through the affiliate desk.
Email Support
Email is our preferred contact method for detailed requests, account queries or any issue that needs explanations or documents. Please send your message to [email protected] with a clear subject line, your full name and up-to-date contact details. Attaching scans or screenshots speeds handling. Providing complete information up front helps us resolve your case without delay.
Send Us a Message
Response Time
Our support team aims to respond to most enquiries within one business day. Simple requests such as account help or bonus clarifications are often resolved within hours, while more complex matters, for example document verification or payment disputes, can take longer depending on the nature of the issue and any third-party checks. We will keep you informed at each stage.
Feedback
Your feedback matters to us. If you have suggestions, ideas or spot anything that could be improved on the site, please let us know. We review every message and use it to refine promotions, games, payments and support. Drop us a note via live chat or email at [email protected] and we’ll respond as quickly as possible.