Privacy and Data Policy

This Privacy Policy explains how we collect, use and protect personal information when you use Hadesbet. We are committed to keeping your data safe and making clear what we hold, why we hold it and how you can manage your privacy choices. This page covers the main categories of data we process and the measures we take to protect it.

Types of data we collect

Personal data

We collect the personal details you provide when you register or contact us, such as your name, date of birth, address, email, telephone number and identification documents where required for verification. This information is used to manage your account, carry out identity checks and comply with legal obligations.

Technical data

When you use our site or app we collect technical details including IP address, device type, browser, operating system, screen resolution and location data where permitted. We also record usage data such as pages visited, session length and errors to maintain and improve our services.

Transactional data

We store payment and transaction records related to deposits, withdrawals, wagers and bonuses. This includes payment method details, transaction dates and amounts, and any communications about payments. Transactional data helps with account reconciliation and fraud prevention.

How we use your information

Your data is processed to provide and manage your account, process payments, handle withdrawals, deliver customer support and respond to enquiries. We use information to perform identity checks, prevent fraud and money laundering, monitor for suspicious activity and ensure responsible gaming. We may also use aggregated, anonymised data for reporting and to improve our services.

Data protection and storage

We protect data using technical and organisational measures such as encryption in transit, access controls and secure storage systems. Only authorised staff and approved service providers can access personal information where necessary. We retain data only for as long as required for business, legal and regulatory purposes and securely delete or anonymise information when no longer needed.

Cookies and tracking technologies

We use cookies and similar technologies to enable core site functions, remember your preferences and measure performance. Third-party providers may place cookies for analytics, advertising and live chat. You can manage cookie settings through your browser or account preferences and opt out of non-essential tracking where available.

Information sharing and third parties

We may share personal data with service providers who support our operations, including payment processors, identity verification services, fraud prevention partners and hosting providers. We may also disclose information when required by law or to protect our rights. All partners are contractually obliged to keep your information secure and only process it for the purposes we specify.

Your rights

You have rights to access, correct and, where applicable, delete your personal data. You may request a copy of the information we hold, ask for processing restrictions or object to certain uses. To exercise your rights, contact us via [email protected] or use the account settings where available. We will respond in line with applicable law.

Access, correction and deletion of data

If you need to update your details you can do so in your account or by contacting [email protected]. Requests to delete data may be limited where we must retain records for legal or regulatory reasons, for example to fulfil anti-money laundering obligations. We will explain any such limitations when responding to your request.

Privacy policy updates

We may update this policy from time to time to reflect changes in our practices. Any significant changes will be published on this page and, where appropriate, we will notify you through your account or by email. Please check this page regularly for the latest version.